Quality Assurance Coordinator — Permanent Full Time Position

Quality Assurance Coordinator

Employment Type: Full-time, 35 hrs./week, Mon–Fri 8:00–4:00
Term: Permanent Full Time Position
Wage: $22–$25/hr., commensurate with directly related experience and qualifications

About Round Lake Treatment Centre

Round Lake Treatment Centre (RLTC) is an Indigenous-led residential treatment Centre specializing in addictions and trauma recovery. Our work is grounded in an Indigenous worldview that sees wellness as the balance of mind, body, spirit, and emotions while honouring each person’s connection to family, community, culture, and land.

We provide culturally grounded, trauma-informed care that restores dignity, safety, and connection. Every team member contributes to a healing environment through professionalism, accountability, healthy boundaries, and respect.

About the Role

Reporting to the Administration Manager and Executive Director, the Quality Assurance Coordinator supports organizational quality improvement, accreditation activities, performance measurement, and reporting systems.

This position assists with monitoring quality indicators, collecting and analyzing program data, conducting reviews and audits, preparing reports, and supporting compliance with accreditation standards and funder requirements.

Key Responsibilities

• Coordinate CARF accreditation activities and maintain accreditation documentation.
• Conduct internal file reviews, audits, and compliance monitoring.
• Track quality indicators, client outcomes, and program performance measures.
• Conduct client follow-up surveys and satisfaction surveys.
• Compile and analyze data to identify trends and opportunities for improvement.
• Monitor critical incidents and assist with trend reporting.
• Prepare quarterly and annual reports for leadership and funders.
• Support policy review and continuous quality improvement initiatives.
• Assist with staff education regarding quality standards and documentation requirements.
• Ensure cultural safety and trauma-informed principles are reflected in quality assurance processes.
• Maintain confidentiality and professional boundaries when handling sensitive information.

Qualifications

• Diploma in Business Administration, Office Administration, Health Administration, Quality Assurance, or a related field.
• Experience in administration, reporting, compliance monitoring, program evaluation, auditing, quality assurance, or a related area.
• Strong organizational and analytical skills.
• Proficiency with Microsoft Excel, databases, and reporting tools.
• Strong written communication and report-writing abilities.
• Ability to maintain confidentiality and exercise sound judgment.

Confidentiality & Ethics

All staff at RLTC are entrusted with sensitive and personal information about clients, families, and one another. Because we are a residential treatment centre focused on addictions and trauma recovery, maintaining confidentiality is not only a legal and ethical responsibility — it is essential to creating safety and trust. Staff are expected to handle all information with discretion, maintain professional boundaries, and follow RLTC’s confidentiality policies at all times. Respect for privacy and confidentiality is understood as part of walking in a good way with others on their healing journeys.

Our Workplace Culture

Round Lake Treatment Centre is a healing environment where staff play an important role in supporting client wellness and recovery. Employees are expected to demonstrate personal accountability, professionalism, healthy boundaries, emotional maturity, and respectful relationships with clients and colleagues. Employees must be able to maintain fitness for duty and support a drug- and alcohol-free workplace in accordance with organizational policies. Round Lake Treatment Centre is a healing environment where staff play an important role in supporting client wellness and recovery. Employees are expected to demonstrate personal accountability, professionalism, healthy boundaries, emotional maturity, and respectful relationships with clients and colleagues. Employees must be able to maintain fitness for duty and support a drug- and alcohol-free workplace in accordance with organizational policies.